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Returns Policy

UK & Rest of the World

If you need to return an item, please  send us an email at

You may return any item to us within 14 working days of receiving the item or within 14 days of making the purchase (whichever is longer).

Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.

Once we have received the parcel your return will be processed. Please be advised all refunds can take up to 14 working days to process. After we have processed your refund, you should expect to receive your refund within 28 working days.

Return postage is your responsibility unless the item is incorrect or faulty, in which case we will refund the postage.

We regret that post and packaging charges cannot be refunded. 

For the returned faulty items we will refund you the full cost including delivery charges, please send your postage receipt with item(s) back to us.

Retain the proof of posting until you receive a refund

Confirmation e-mail will be sent once your return has been refunded.

We advise sending all returns tracked delivery; we cannot be responsible for any items lost in the post.

We regret that we are unable to accept returns of jewellery for piercings or briefs for hygiene reasons unless defective in quality, description or performance

Clearance / Sale Items

All clearance or discounted items are non-refundable; we will only offer an exchange or a credit note.


Customers in West Africa should send us an email if they need to return items.